How to Reach Us
AussieCasinoGuide is an independent Australian online casino review platform run by a dedicated team of gambling industry analysts, game specialists, and payment experts. We are passionate about helping Australian players make informed decisions and we take every piece of correspondence seriously. Below you will find all the ways to get in touch with our team, along with information about what to expect when you contact us.
Email Us Directly
For any enquiry, you can email us at [email protected]. We monitor our inbox throughout business hours (AEST) and aim to respond to all emails within 48 hours. For urgent matters such as casino safety concerns or responsible gambling issues, please indicate this in your subject line and we will prioritise your message.
Response Time
Our standard response time is within 48 hours for all enquiries. During particularly busy periods — such as when major casino industry news breaks or when we publish new review rounds — responses may take slightly longer. We always acknowledge receipt of your message and provide a clear timeline for a full response if additional time is needed.
Use Our Contact Form
The easiest way to reach us is through the contact form below. Select the category that best matches your enquiry so we can route your message to the right team member. Include as much detail as possible — the more information you provide, the faster and more thoroughly we can assist you. All form submissions are encrypted and handled confidentially.
Send Us a Message
Fill out the form below and a member of our team will get back to you within 48 hours. All fields marked with an asterisk (*) are required. Your information is kept strictly confidential and will never be shared with third parties.
After submitting the form, you will receive an acknowledgement. If you do not hear from us within 48 hours, please check your spam or junk folder and then try emailing us directly at [email protected].
Report a Casino
Have you had a bad experience with an online casino? We want to hear about it. Player reports are one of the most valuable tools we have for maintaining accurate, up-to-date reviews and for warning other Australian players about problematic operators. Every report we receive is investigated by our editorial team.
If you have experienced any of the following, we strongly encourage you to get in touch:
- Withheld withdrawals — a casino refusing to pay out your winnings without legitimate reason, deliberately delaying withdrawals, or imposing hidden withdrawal conditions not disclosed at the time of deposit.
- Unfair bonus terms — misleading bonus advertising, impossible wagering requirements that were not clearly communicated, or retroactive changes to bonus terms after you accepted the offer.
- Account closure without explanation — having your account shut down after a win or during a withdrawal process, with no clear or reasonable explanation from the operator.
- Rigged or manipulated games — if you have evidence or strong reason to believe that games are not operating fairly or that RTP values differ significantly from what is published.
- Identity theft or data misuse — if you suspect a casino has misused your personal data, shared it without consent, or failed to protect it adequately.
- Aggressive marketing to self-excluded players — if you have self-excluded but continue to receive promotional material or are still able to access your account.
⚠️ How to Submit a Casino Report
Use the contact form above and select "Casino Report" as your subject. Include the casino name, the dates of the incidents, a detailed description of what happened, and any supporting evidence you have (screenshots, email correspondence, chat transcripts). The more detail you provide, the more effectively we can investigate. All reports are treated confidentially — we will never publish your personal information without your explicit consent.
Your reports directly influence our reviews and recommendations. When we receive multiple credible reports about a casino, we update our review, adjust our rating, and in serious cases, add the operator to our Casinos to Avoid list. This list exists specifically to protect Australian players from unscrupulous operators, and it is built largely on player reports combined with our own investigations.
We take every report seriously. Even if the issue seems minor to you, it may form part of a pattern that helps us identify a problematic operator before they cause significant harm to more players. Do not hesitate to reach out — your experience matters.
Partnership Enquiries
AussieCasinoGuide works with a select number of licensed and reputable partners across the online gambling industry. We are always open to hearing from operators, game providers, payment platforms, and other industry stakeholders who share our commitment to player safety, transparency, and quality.
We currently offer the following partnership opportunities:
Casino Reviews
We offer comprehensive, independently written casino reviews for licensed operators. Our reviews are thorough, fair, and based on genuine testing by our expert team. We do not accept payment in exchange for positive reviews — our editorial independence is non-negotiable. If your casino is licensed, offers fair games, and has strong responsible gambling tools, we would be happy to evaluate it for inclusion on our platform.
Affiliate Partnerships
We work on a performance-based affiliate model with casino operators. Our traffic is highly targeted — Australian players actively seeking trusted casino recommendations. We only partner with operators who meet our quality standards, hold valid gambling licences, and demonstrate a genuine commitment to player welfare. Contact us with your affiliate programme details and we will assess the fit.
Content Collaborations
We collaborate with game providers, industry analysts, and responsible gambling organisations on educational content, data-driven guides, and industry reports. If you have expertise, data, or insights that would benefit Australian players, we are keen to hear from you. All collaborations are transparently disclosed to our audience.
To discuss partnership opportunities, use the contact form above and select "Partnership" as your subject, or email us directly at [email protected] with your proposal. Please include your company name, the nature of the partnership you are proposing, and any relevant licensing or accreditation details. We review all partnership enquiries within five business days.
💡 Our Editorial Independence
We want to be completely transparent: AussieCasinoGuide earns revenue through affiliate partnerships with casino operators. However, our editorial content is never influenced by commercial relationships. Reviews are written independently by our expert team, ratings are based on objective criteria, and we will never recommend a casino we would not use ourselves. Our partnership page and every review include clear affiliate disclosures.
Need Help with Gambling?
If you or someone you know is struggling with gambling, please know that help is available right now. AussieCasinoGuide is not a counselling service, but we are deeply committed to promoting responsible gambling and connecting people with the professional support they need. You do not have to deal with this alone.
The following organisations provide free, confidential support to Australians affected by gambling. Every one of these services is staffed by trained professionals who understand gambling-related harm. There is no judgement — reaching out is always the right decision.
Gambling Help Hotline
1800 858 858
Free, confidential, available 24 hours a day, 7 days a week. Speak directly with a trained counsellor who can help you understand your situation and explore your options. This is the national gambling helpline and it is available to anyone in Australia.
Gambling Help Online
gamblinghelponline.org.au
Live chat and email support for anyone who prefers not to call. The online service offers the same professional counselling as the phone line, in a format that some people find more comfortable. Available 24/7.
BetStop — National Self-Exclusion
betstop.gov.au
The Australian Government's national self-exclusion register. When you register, all licensed Australian gambling operators must close your accounts and prevent you from opening new ones. Free, confidential, and effective for a minimum of three months.
Lifeline Australia
13 11 14
24/7 crisis support and suicide prevention. If gambling is contributing to feelings of despair, hopelessness, or thoughts of self-harm, Lifeline is here for you. Trained crisis supporters are available around the clock by phone, text, or online chat.
We also encourage you to visit our Responsible Gambling page for a comprehensive guide to setting limits, recognising warning signs, and using the self-exclusion and responsible gambling tools available at online casinos. Remember, gambling should be entertainment — if it stops being fun, it is time to take a step back and seek support.
Frequently Asked Questions
We aim to respond to all enquiries within 48 hours. During busy periods — such as major industry events or new review launches — it may take slightly longer. If your enquiry is urgent (for example, a serious casino safety concern or a responsible gambling matter), please indicate this in your subject line or email and we will prioritise your message. If you have not received a response after 48 hours, check your spam or junk folder and then follow up by emailing us directly at [email protected].
Absolutely. We encourage Australian players to report any negative experiences with online casinos. Use our contact form and select "Casino Report" as your subject, then provide the casino name, dates, a detailed description of the issue, and any supporting evidence such as screenshots or email correspondence. We investigate every report and update our reviews accordingly. Serious cases are added to our Casinos to Avoid list to protect other players. All reports are handled confidentially.
Yes, we work with licensed and reputable casino operators, game providers, and payment platforms on a performance-based affiliate model. We maintain strict editorial independence — partnerships never influence our reviews, ratings, or recommendations. To discuss opportunities, use the contact form and select "Partnership" as your subject, or email us directly. Include your company name, licence details, and the nature of the partnership you are proposing. We review all partnership enquiries within five business days.
While we are not a counselling service, we strongly encourage anyone experiencing gambling-related harm to seek professional support immediately. The Gambling Help hotline is available 24/7 on 1800 858 858 (free and confidential). You can also access live chat at gamblinghelponline.org.au, or register for national self-exclusion at betstop.gov.au. For crisis support, call Lifeline on 13 11 14. These services are staffed by trained professionals and are completely confidential.
We welcome review suggestions from our readers. Use the contact form and select "General Inquiry" as the subject, then include the casino name, its website URL, and any specific aspects you would like us to evaluate (for example, their PayID withdrawal speed, their pokies selection, or their bonus terms). Our editorial team reviews all suggestions and prioritises casinos that are popular with Australian players or that fill a gap in our current coverage. We cannot guarantee a review timeline, but we take every suggestion seriously.